Privacy Policy

This privacy policy explains how Queen Bees ("we", "us", "our") collects, uses, and protects your personal information when you visit our website.

Last updated: 5 October 2025

Who we are

Queen Bees is an a cappella choir based in Southampton, Hampshire. We are the data controller for personal information collected through this website.

Information we collect

We collect the following types of information:

Information you provide to us

  • Contact form submissions: When you use our contact form, we collect your name, email address, and message content.
  • Event bookings: If you book us for an event, we may collect additional information such as event details and venue information.

Information collected automatically

  • Website usage data: We use Google Analytics to understand how visitors use our website. This includes information such as pages visited, time spent on site, and referring websites.
  • Technical information: Your IP address, browser type, device information, and operating system.

How we use your information

We use your personal information for the following purposes:

  • To respond to your enquiries and provide customer service
  • To process event bookings and manage performances
  • To improve our website and services
  • To comply with legal obligations

Google Analytics

We use Google Analytics to analyse website usage and improve our services. Google Analytics uses cookies and similar technologies to collect information about your use of our website.

What Google Analytics collects:

  • Pages you visit on our website
  • Time spent on each page
  • How you reached our website (search engines, social media, etc.)
  • Your general location (city/country level)
  • Device and browser information

Google Analytics data retention: Google Analytics data is retained for 26 months by default.

Your choices: You can opt out of Google Analytics tracking by:

  • Using the Google Analytics Opt-out Browser Add-on
  • Adjusting your browser settings to block cookies
  • Using private/incognito browsing mode

Legal basis for processing

Under UK GDPR, we process your personal data based on the following legal grounds:

  • Legitimate interest: To provide our services and improve our website
  • Consent: For Google Analytics tracking (you can withdraw consent at any time)
  • Contract: To fulfil event bookings and agreements

Data sharing and transfers

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

  • Service providers: Google Analytics (for website analytics) and email service providers (for contact form processing)
  • Legal requirements: When required by law or to protect our rights

International transfers: Some of our service providers may be located outside the UK. We ensure appropriate safeguards are in place for any international data transfers.

Data retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy:

  • Contact form submissions: 2 years
  • Event booking information: 7 years (for accounting and legal purposes)
  • Google Analytics data: 26 months

Your rights

Under UK GDPR, you have the following rights regarding your personal data:

  • Access: Request a copy of the personal data we hold about you
  • Rectification: Request correction of inaccurate or incomplete data
  • Erasure: Request deletion of your personal data
  • Restriction: Request limitation of processing
  • Portability: Request transfer of your data to another controller
  • Objection: Object to processing based on legitimate interests
  • Withdraw consent: Where processing is based on consent

Cookies

Our website uses cookies to enhance your browsing experience:

  • Essential cookies: Required for basic website functionality
  • Analytics cookies: Google Analytics cookies to understand website usage

You can control cookie settings through your browser preferences.

Data security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.

Children's privacy

Our website is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.

Changes to this policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the updated policy on our website with a new "Last updated" date.

Contact us

If you have any questions about this privacy policy or our data practices, please contact us:

Complaints

If you have concerns about how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

This privacy policy is compliant with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.